Summary
- Experienced, versatile and detail-oriented IT administrator desires to apply strong troubleshooting skills to a challenging and rewarding position. Learns and adapts rapidly to new technologies and concepts.
Skills and Abilities
- Operating Systems: Microsoft Windows 2000/XP/Vista/7; Server 2000 – 2008. Working knowledge of Linux and UNIX. Apple Mac OS 7 – X 10.6. Blackberry and Windows Mobile.
- Systems Administration: Knowledge of Active Directory, Exchange, DNS, DHCP, IIS, TCP/IP; Cisco PIX and VPN; Symantec Backup Exec, Endpoint Protection, Mail Security; LAN/WAN installation and maintenance; PBX and VoIP phone systems; Apple Xserve and Xserve RAID.
- Software Proficiency: Microsoft Office 2000 – 2010; Adobe Creative Suite; VMware and Parallels virtualization; VPN and VNC; Help Desk ticketing systems; Novell GroupWise and ZENworks.
- Hardware Proficiency: Dell, HP, IBM and Apple servers and clients; DLT and LTO backup media; RAID and NAS devices; Cisco, Dell, and SOHO network devices; all printers/copiers.
- Database and Programming: Developing knowledge of SQL, PostgreSQL, C/C++/C#, Java
- Web Design: HTML, CSS, XML, PHP, MySQL, basic JavaScript
Education and Certifications
- Currently studying for Microsoft MCITP Certification (February 2011)
- CompTIA Security+ Certified (December 2010)
- CompTIA A+ Certified (June 2010)
- Bachelor of Science in Information Technology, University of Phoenix (2009)
- 3.74 GPA; Emphasis in Software Programming and Database Design
- Apple Certified Desktop Technician (ACDT) and Help Desk Specialist (ACHDS) (2006)
- Associate of Arts in Graphic Design, Platt College (2001)
Work Experience
- Jr. Systems Administrator, Lockheed Martin (3/2011 – Present)
- I.T. Support Contractor, Architectural Energy Corp. (11/2010 – 3/2011)
- Responsible for supporting a wide range of hardware and software for local and remote users in an architectural environment. Designed and created a custom database for I.T. assets using PHP and PostgreSQL. Revised and consolidated I.T. documentation.
- Desktop Administrator, Joe Verde Group (10/2005 – 2/2010)
- Desktop Administrator: Provided primary Tier 1-3 help desk support for local & remote users utilizing a ticket system; ensured workstations were up to date; created and maintained documentation, user guides, and provided training; maintained company inventory and I.T. assets.
- Systems Administrator: Worked with Microsoft Server 2000 – 2008; Active Directory, Exchange, DNS, DHCP, IIS; Symantec Endpoint Protection and Mail Security; Apple Xserve and RAID configuration.
- Network Administrator: Installed, maintained and secured LANs and WANs, assisted in configuring SOHO routers and WAPs, Cisco PIX firewalls and VPN clients.
- Backup Operator: Utilized LTO4, SDLT, Symantec Backup Exec 11&12, and worked with Iron Mountain for offsite rotating backups
- Phone System Administrator: Managed telephony equipment and call accounting reports. NEC NEAX and Elite IPK II PBX & VoIP systems.
- Backup Webmaster, Graphic Designer and Videographer: Assisted in the creation and maintenance of company web pages, listserv, and promotional materials. Utilized knowledge of Adobe Creative Suite, Final Cut Studio, and Flash.
- Webmaster, Passy-Muir Inc. (9/2003 – 10/2005)
- Worked in a regulated, ISO 13485 environment for a medical device company. Co-developed a complete structural and visual redesign of the company's web site (www.passy-muir.com) and maintained. Filmed and documented facility's manufacturing processes within an ISO Class 7 clean room. Maintained art department's computer hardware and software, and assisted with server backups. Also performed International Coordinator and customer service duties.
- Technical Specialist, Willis Advertising/Design Inc. (1998 – 2003)
- Maintained the company’s network of computers, including troubleshooting, performing system updates, and assisting with user requests. Also maintained the company’s web site and performed other graphic design tasks as needed.
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